Payments
A student’s spot is not held in a class until after payment is completed.
Refunds
Registrations that are withdrawn 5 weeks or more from the class start date will be fully refunded minus a 5% processing fee (based on the total being refunded). This covers predominantly non-refundable transaction processing fees.
Registrations that are withdrawn 2 weeks or more from the class start date will be refunded minus a 15% fee (based on the total being refunded).
If the student drops an elementary class or a high school half-year/semester class for any reason after the first week of class but before the second week of class, they will receive a 50% refund of their class cost.
If the student drops a year-long middle or high school class for any reason after the second week of class but before Thanksgiving break, they will receive a 50% refund of their class cost.
After the dates listed above, there will not be a refund of the class cost.
If the student/family is asked to leave for any reason, there will not be a refund of costs. We try to resolve issues before they get to this point and in fact, have never been put in a position to ask a family to leave so far.
If illuminatED cancels a course before it begins for any reason, the student will be refunded the full cost of their class. If illuminatED cancels the remainder of a course, the student will be refunded a prorated amount based on the number of classes that were remaining when the course was canceled.
There will be no pro-rated refunds if classes are canceled once during a semester by illuminatED for any reason including teacher illness or weather. Cancellations of a class meeting after one incident will initiate a pro-rated class refund for cancellation #2 onward. We certainly hope this will not happen, but good policies ensure there are no questions when problems arise!